Open your application manager or task manager.
If you are experiencing issues other than those listed in the above section, please try doing the following: *Note: purchasing is not supported on Jailbroken/Rooted devices
Then tap outside the purchase confirmation box to cancel the purchase.Tap the product once to display the purchase confirmation screen.If you are certain you are logged into the correct Roblox account, tap on the product again, but do not complete the purchase.Check to make sure you are logged into the correct Roblox account that made the purchase.If you made a purchase and received a valid Google Play Store receipt*, but your product was not applied to your account, please try the following: If you receive the message that your device is not compatible or not recommended: The app is currently available on a multitude of Android devices and our engineers will be working to make the Roblox Mobile App available for as many devices as possible. To see the minimum requirements that your device needs in order for Roblox Mobile to be able to run, please click here. It is recommended that you have the latest version of the Android OS on your device before downloading the Roblox Mobile App.
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